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Case-3 Project Control Case Study Assignment-Denver Airport
Start by using a library, UMUC ILS online library and its databases, and/or a Web search to research the problems with the Denver International Airport (DIA) and/or with its computerized baggage handling system (CBHS).
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Write My Essay For MeThe CBHS, for instance, had such serious problems that it blew all three legs of the triple constraint: It went billions of dollars over budget, was so late that it delayed opening of the entire airport, and did not meet either its original scope or its changed scope.
Assignment
Do a brief case study of DIA CBHS\’s project management and project change management situation.
This is an individual project, not a group / team project. Do your own work.
There is a plethora of information available about this online. Use an ILS library database search and a Web search to find relevant material. You may also do physical bricks-and-mortar library research if you wish. (Make sure to properly quote, cite, and reference any material that you use. Make sure that your paper itself is written in your own words.)
This is intended to be a short case study not an extensive research paper. With so much information available, it would be easy to spend too much time on researching this and/or writing it up. Please don\’t do that. The important thing is to find and summarize DIA CBHS\’s project management problems and their approach to the problems.
If possible, use project change management techniques discussed in the textbook to explain DIA CBHS\’s project management processes.
Explain from a project management and project change management point of view what went wrong, what they did about it, whether that was successful or not, what (if anything) they did about that, and so forth until the end of the project.
Approach and Content
There are many different kinds and purposes of case study (from marketing to business management to scientific research), each of which have their own approaches and formats. If you are familiar with a case study approach or format that is an appropriate fit for this case, you may use it. However, please do not attempt to shoehorn this case into an inappropriate approach or format. If you are not familiar with an appropriate approach, let me suggest the following, based on a variant of the Formal Systems Approach:
1. What is the apparent problem/issue? That is, what project management and project change management issues initially came to light?
2. What are the facts?
a. Background:
(1) What was the nature of the project?
(2) What was its initial scope?
(3) What led up to the problems?
(4) What was the changed scope?
b. What did DIA see as the initial problem?
c. How did DIA attempt to handle the project, its changes, and its issues?
3. What is the real problem?
a. What were the actual project management issues involved?
b. What were the problems with their project management and project change management processes?
c. Were the problems in-house problems, or were they problems with their suppliers or subcontractors, or were they at both levels? Explain.
4. What did DIA do about it?
a. What changes did they initially make in their project management and project change management processes?
b. Were they successful? Why or why not?
c. What other approaches did they subsequently try?
d. Were they successful? Why or why not?
e. What did they do in their public relations and marketing to try to address the issue?
f. What would you recommend that they should have done differently? How could this have been made a success?
5. What was the outcome?
a. Were DIA\’s changes successful?
(1) Did they eventually complete the original project scope (regardless of whether or not it was on schedule or within budget)?
(2) Did they eventually complete the changed project scope (regardless of whether or not it was on schedule or within budget)?
(3) At completion or termination of the project, what was the CBHS\’s final status?
b. What is the public\’s reaction?
(1) Does the public believe the DIA CBHS was a success and is a well-functioning system?
(2) If you have ever flown through DIA yourself, which airline did you use and what is your personal view and opinion of the current baggage handling system?
6. Lessons learned:
a. What lessons (e.g., primarily about project management and project change management, but if relevant, also about development, marketing, customer relations, etc) can you derive and abstract from this that would be of general use in project management?
b. What would you say was the primary project management problem area for this project? Change management? Project control? Risk management? Scope management? Schedule management? Or something else (and if so, then what)?
c. Why do you say so?
d. To what extent is an organization responsible for its suppliers\’ or subcontractors\’ problems? Where does the \”buck\” (the blame, the responsibility) stop?
Format
The paper should be in APA format and short, with a body of between 1.5 and 3 pages (not counting front matter such as title page or back matter such as the reference page)..
It should include a title page and reference page (in APA format). If you wish, it may include a table of contents and/or an executive summary (each on its own page). None of these count against the 3 page limit. It may be single or double spaced as you wish.
The content should be presented in an appropriate format with clear section headings relating to the approach taken for the case study and to the findings of the study. (This does not mean that your headings should repeat the questions above. Rather, let your headings follow your essay\’s outline structure.)
Also, please remember that your submission must be new work that you have originally written for this specific assignment and not written for any other course.
