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Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.7 customers arrive each hour. One design consultant is available to answer customer questions and make product recommendations. The consultant averages 12 minutes with each customer.
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Service goals dictate that an arriving customer should not wait for service more than an average of 8 minutes. Is this goal being met? If not, what action do you recommend?
If the consultant can reduce the average time spent per customer to 10 minutes, what is the mean service rate? If required, round your answer to one decimal place.
