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BACKGROUND ONLY:
[Always Safe Insurance Agency (ASIA) is a regional insurance company that has recently set up a local office in this city. While it offers a variety of products, its travel insurance and personal accident insurance are more popular. ASIA attracts customers with its fuss-free and short claim process. It promises to process claims within three working days, which is considered shorter than what the rest of the industry offers.
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Write My Essay For MeTo meet the timeline for processing claims, the local office of ASIA employs a large number of claims officers. The work environment is often tense as claims officers have piles of claims documents to handle and tight deadlines to meet. The nature of the work requires accuracy and consistency as well as strict adherence to procedures and processes. The manager of the claims department, Mr John, supervises his staff closely to meet the three- working day timeframe.
Recently, Mr John started to notice significant delays in the claim processes. On further investigation, Mr John realised that absenteeism is increasing in the claims department. Many of the claims officers are female staff and a number of them are taking leave at a frequency that is higher than usual. When they are absent, their claims documents are not processed until they are back in office, resulting in delays.
To resolve the issue, Mr John decided to change a few internal processes. He divided all the claims officers into groups of four. When a claims officer is absent, her claims documents will be routed to another officer who is present in office and within the same group. To meet the additional workload and claims deadlines, some of the officers have to work overtime but there is no additional compensation. Mr John is confident that this will solve the problem and reduce delays in claim processing. However, he cannot help but notice that absenteeism is still on the rise. Officers who came to work are unhappy because they have to do the work of staff who are absent. Many of them are not motivated to complete their work as uncompleted claims documents can be passed to another group member. Mr John has come to realise that his solution does not work well.
Based on one (1) contemporary theory of motivation in this course, recommend ways to improve the situation in ASIA and explain how the theory you chose supports your recommendations. ]
START HERE:
Please help combine these points into a formal, elaborated paragraph, do try to expand or elaborate the points in any possible way. Thank you.
The expectancy theory of motivation postulates that employee’s motivation is resultant of how much an individual wants a reward (the valence), the evaluation of likelihoods that the effort will result in expected performance (the expectancy) and lastly, the conviction that the performance will result in gaining the reward (the instrumentality).
Advantages:
It is based on the self-interest of an individual – either for achieving maximum satisfaction or minimizes dissatisfaction.
Emphasizes on the perception and expectations.
It emphasizes on pay-offs or rewards.
It concentrates on psychological extravagance where the end objective of an individual is to achieve maximum pleasure and minimum pain.
Limitations:
The application of this theory is restricted as a reward is indirectly proportional to performance in many firms. It is linked to other parameters also such as level, effort, education, responsibility, etc.
The expectancy theory appears to be idealistic because very few employees perceive that there is a high degree of association between performance and rewards.
Expert Answer
