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BSHS 375 Week 5 Learning Team Quality Assurance Review
Read the scenario and complete both Part 1 and Part 2.
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As the director of a community-based mental health agency, you receive a phone call from a school where one of your staff is providing services to a client. The teacher reports that the staff person is very talented, but is not open to feedback and does not tailor her interventions with the client according to his behavior on a specific day. She is also frequently late. This has created conflict between the teacher and the staff person.
Examine this particular case and figure out if services are being provided appropriately. As a director, you gather information from the teacher, the staff person, the family, and anyone else involved in the case.
Create a list of 7 to 10 questions that help guide your information gathering process, covering three basic components of quality assurance:
· Proper provision of service
· Client satisfaction with service
· Proper documentation
Explain the reasoning behind your chosen questions.
Describe how the information gathered from your questions can help to monitor and prevent future fraud and misappropriation of services.
Part 2
During the investigation, the teacher revealed to you that the client had just been treated for a communicable disease
· Identify how security was breached in this scenario and explain the impact on confidentiality and services.
In this circumstance, how would you repair the relationship with the client and preventing it from happening again?
BSHS/375 Week 5 Learning Team Quality Assurance Review
BSHS 375 Week 5 Learning Team Quality Assurance Review
Quality Assurance Review When conducting a service it is always important to ensure that the quality of that service is at a high standard. Quality assurance is what helps a business, company or organization sustain
2 and remain successful with an attractive reputation. Quality assurance is known as a systemic process of ensuring that a service or product is meeting a high standard. This way of operating is what clients, patients or customers seek. However not everyone provides this kind of service which ultimately affects the way their business survives. In the scenario below there are things that this agency can focus on to help with quality assurance like Proper provision of service, Client satisfaction with service and Proper documentation. Scenario As the director of a community-based mental health agency, you receive a phone call from a school where one of your staff is providing services to a client. The teacher reports that the staff person is very talented, but is not open to feedback and does not tailor her interventions with the client according to his behavior on a specific day. She is also frequently late. This has created conflict between the teacher and the staff person. Proper provision of service 1. What measurement will the facilities go to provide better service for their client? 2. What measurement will the worker take to provide accepted standards in the near future? 3. What are some channels that the facilities should take to make sure they maintain or improve proper services? Is the provider meeting all standard duties? Staff must provide adequate services to the client so that the client can receive proper care. The staff supposes to provide service in proper and timely matter. Failure to perform proper
3 provision will cost the facility. To keep down confusion the director needs to know that there are loyal and trustworthy people they send out in the field. If the……………………………
