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Janet is a patient of Dr. Smith.

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Write a one paragraph response for each scenario.  (A paragraph is 5+ sentences.  Make sure your paragraphs includes 5 or more sentences for each scenario.)

Scenario 1:

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Janet is a patient of Dr. Smith. She visits Dr. Smith once a month for various issues. You are a Medical Assistant with Dr. Smith’s Office. When Janet comes into the office every month the entire front office staff always pretends they are busy with something else. They ignore her and giggle because she has Tourette’s disease. After reviewing the disability information, how can you best assist Janet in the office to ensure her needs are met?

Scenario 2:

George is a patient of Dr. Martinez’s office where you are a Medical Assistant. George is in a wheelchair and he appears to be struggling to open the door. You are walking in the reception area and could help him. Using the pamphlet what is the correct way to handle this situation and why.

Scenario 3:

Your office staff goes out every Friday night for dinner. You are the Office Manager. Jessica works in your office and never goes out to this dinner which is at a crowded restaurant with loud music. Most of the staff has decided that Jessica is antisocial so she is never treated as part of the office team. She has missed out on promotions because she is not a “team player.” After reading this information on disabilities is there anything else that can explain her behavior? How can you handle this within the office?