Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.

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Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.

Answer the Discussion Questions at the end of the Case Study. 

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 1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics. 

2. Describe your top ideas for Matt to present to Joel next week. 

3. How would Matt get Joel to support his ideas? 

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