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Reviews and comments play a major role in any e-commerce industry. As we
have pretty good reviews regarding the delivery. And recently we got
bad reviews regarding refunds for a customer, it’s taking longer than
expected.
We are currently using linnworks for order management and google
documents for returns products from the customer. As our sales have been
increased to 200%. The amount of returns from the customer is also
increased.
Till now uk tech lab has been doing the returns manually by entering
Order id and the SKU. And customer care department will take care of
refund from there. As the increase in the returns. The data entry for
return products from the customer in google sheet takes longer than
expected
Solution:
Our team came up with the solution. Any customer whoever doesn’t like
the product wants to return it back. Customer care department usually
creates the label for them. Now we are adding the barcode on the label.
Once we receive the product from the customer we can scan and
automatically uploads in the system.
For this, we are using khos control cloud software for the return management.
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