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Sunny Point Café 1 Employee Handbook
Welcome Letter Welcome To Our Team!! We welcome you to Sunny Point Café. We look forward to the opportunity to work with you and want you to know that we recognize our employees as one of our most valuable resources. Our continued success in providing the highest quality of food, beverages and service to our customers depends on having quality people like yourself and your fellow employees. We want you to enjoy your time here and are committed to helping you succeed in your new job.
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Write My Essay For MeWe have prepared this handbook to answer some of the questions that you may have concerning Sunny Point Café and its policies. This handbook is intended solely as a guide. Read it thoroughly, if you have questions about anything, contact a manager for assistance. We hope you find your time with us to be an enjoyable and rewarding experience. Once again, welcome to Sunny Point Café! Sincerely,
April and Belinda
Sunny Point Café 2 Employee Handbook
Table of Contents
OUR MISSION .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
OUR BUSINESS PHILOSOPHY .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
ABOUT OUR HANDBOOK .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
EMPLOYMENT POLICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hiring ………………………………………………………………………………………………………………………………………….. 5
Orientation Period ………………………………………………………………………………………………………………………… 6
Training ……………………………………………………………………………………………………………………………………….. 6
Evaluations…………………………………………………………………………………………………………………………………… 6
Overtime………………………………………………………………………………………………………………………………………. 7
Standards of Conduct ……………………………………………………………………………………………………………………. 8
Harassment…………………………………………………………………………………………………………………………………. 10
Absences ……………………………………………………………………………………………………………………………………. 11
Tardiness ……………………………………………………………………………………………………………………………………. 12
Resignations……………………………………………………………………………………………………………………………….. 12
Payment Procedures ……………………………………………………………………………………………………………………. 12
Benefits ……………………………………………………………………………………………………………………………………… 14
RESTAURANT POLICES AND PRACTICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Customer Service………………………………………………………………………………………………………………………… 18
Management/Employee Relations………………………………………………………………………………………………… 19
Safety…………………………………………………………………………………………………………………………………………. 21
Sanitation …………………………………………………………………………………………………………………………………… 22
Dress Code …………………………………………………………………………………………………………………………………. 23
Accidents and Emergency Situations ……………………………………………………………………………………………. 24
Alcohol Serving Policy ……………………………………………………………………………………………………………….. 25
Solicitation …………………………………………………………………………………………………………………………………. 26
HANDBOOK RECEIPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Sunny Point Café 3 Employee Handbook
Our Mission Sunny Point Café’s mission is to enrich the lives of our guests, our employees and owners. We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls and treating our employees like family. We believe that our employees are one of our most important resources and our success depends upon creating and retaining a staff capable of delivering an exceptional dining experience to every customer, every time.
Our Way of Doing Business Sunny Point Café’s success depends on our people. Our restaurant can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We recognize however, that success is not measured by sales; guest counts, and numbers alone. We are measured as much by the way in which we achieve our goals, as we are by the actual achievements themselves. We believe that a commitment to uncompromising values and integrity should always guide our decisions and actions as we pursue our goals. Following are the core values that form the foundation of our measurement of success:
We believe in providing legendary service. Our goal is to provide the kind of unique and genuine sort of personal care and attention that our customers tell stories about.
We believe that good isn’t good enough. We never stop trying to do it better, no matter how good we are. We constantly strive to “raise the bar.”
We believe in honesty and trust. We work to build trust with others in each and every transaction and interaction. We recognize that honesty and trust form the bond that holds organizations and relationships together.
We believe in the ongoing training and development of our people. We see it as a worthy investment in the future of the restaurant and as a way of enabling our people to achieve their potential in whatever they do.
Sunny Point Café 4 Employee Handbook
We believe our continued success depends on teamwork. We know that great achievements are only possible from helping and respecting each other.
We believe in a clean and orderly restaurant. From after shift cleaning to the little wipes and cleaning made throughout the day, a clean restaurant is an appetizing restaurant.
We believe in doing business in a professional and orderly manner. While we promote a relaxed atmosphere we expect your focus to stay on the job while you are here.
We believe in being responsible to others and to ourselves. We do what we say we are going to do when we say we are going to do it. We believe in personal accountability and avoid blaming others when things don’t turn out as planned.
About this Handbook
This handbook is designed to help you get familiarized with Sunny Point Café. We want you to understand how we do business and how important you and every employee is in helping us take care of o
